Happy and satisfied customers are our top priority and the focus of our work.
We stand 100% behind our products and guarantee the highest level of quality and service.
You have the option to cancel the goods received within 14 days of receipt.
Please note that already opened jars/bottles cannot be returned.
Please send the return to the following address and enclose a note with the order number or invoice number so that we can assign the order as quickly as possible:
SL Fulfillment GmbH
Blochmattenstrasse 4
79423 Heitersheim
As soon as the package arrives back with us, we will contact you by email and refund the purchase price.
Complaints
If a package does not arrive 100% in order, e.g. due to damage during shipping or due to quality defects, please contact our customer service directly so that we can find a solution as quickly as possible.
Please be sure to include the order number in your inquiry and, if possible, send us 1-2 photos.
Our customer service will contact you by email and discuss the next steps.
If you have any questions about the process, please feel free to contact us at the following email address or via our contact form .
We will get back to you within 48 hours on working days at the latest.
Simply contact us by email at: service@viktilabs.de
Or choose the route via our contact form .
