What’s new at +Viktilabs?

Shipping at Viktilabs is free within Germany for orders over 49 €, otherwise the following shipping costs apply: Orders up to 49 € -> 4.90 € (DHL parcel)

Shipping at Viktilabs within Europe and Switzerland is free for orders over €75, otherwise the following shipping costs apply: Orders up to €75 -> €4.90 (DHL Paket International)

Shipping from Viktilabs to all other countries is a flat rate of 34.99 euros.

All orders are shipped via DHL. The delivery time is 2-3 working days within Germany (excluding islands) and 6-8 working days for shipping within the EU and Switzerland (no remote areas), unless otherwise stated.

Products are generally available unless otherwise stated on the product detail page. The delivery times stated for the products apply to shipping to Germany.

For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which must be borne by you.

These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).

You can find further information, for example, under "Customs calculation" and on import sales tax under "click here" and specifically for Switzerland under " information here" .

If you have any further questions about shipping or delivery, please contact us using our contact form or by email at service@viktilabs.de .

Did you receive the wrong item instead of the one you ordered?

We are very sorry about this - we did not mean to cause you any inconvenience.

Please contact our customer service by email service@viktilabs.de or via our contact form to clarify the exact procedure.

If you would like to have your order shipped to another country, please send us an email before placing an order and tell us the item, the quantity, and the delivery address, including the country and the corresponding postcode. We will then let you know as soon as possible whether we can ship to the country you want and - if delivery to the desired delivery address is possible - we will tell you the shipping costs, as we have to ask our shipping partner about the shipping option and costs in advance.

Happy and satisfied customers are our top priority and the focus of our work.
We stand 100% behind our products and guarantee the highest level of quality and service.

If you are not satisfied with a product or our service for any reason, please let us know so we can respond immediately and find a solution.

We will solve the problem for you as quickly and easily as possible.

For example by:

• New order
• Product exchange
• Credit
• Full refund of the amount paid

Your opinion is very important to us, which is why the entire team is at your disposal.

Simply contact us by email at: service@viktilabs.de

Or choose the route via our contact form.

You can cancel the contract without giving any reason within 14 days of receiving the goods and return the items.

The return period begins on the day you took possession of the goods. Please note that the returned goods must not have deteriorated significantly.
This applies if you have only tried out and checked the item, as you would be able and allowed to do in a store.
You can find more detailed information on the subject of revocation here.

You can drop off your package at the post office or other shipping service providers of your choice. In the event of a return, you will bear the direct costs of the return.

Please send the goods back to us in the original packaging with all accessories and packaging components. Unfortunately, we can only accept returns of food and nutritional supplements if they are unopened.

If you have any questions regarding returns, please contact our customer service via email at service@viktilabs.de .

Please send the return to the following address:

SL Fulfillment GmbH
Blochmattenstrasse 4
79423 Heitersheim

Please send the return to the following address:

SL Fulfillment GmbH
Blochmattenstrasse 4
79423 Heitersheim

In the event of a return, you will bear the direct cost of the return. Please send the goods back to us in the original packaging with all accessories and packaging components.

In case of a complaint or a damaged item, we ask you to send us at least 2 to 3 clear pictures of the defective item.
We will review your complaint after receiving the photos and will then get back to you with a solution.
Please send us the photos + order number by email to our customer service service@viktilabs.de. Thank you for your understanding.

The return will always be credited according to the payment method you chose when ordering.

Credit card :

The credit will be refunded to the debited credit card account.
Please note that depending on your credit card provider, it may take a few days for the amount to be credited to your account.

Purchase on account :

If you have not yet paid, the outstanding invoice amount will be reduced by the returned item(s).

If you have already transferred the invoice amount, the amount will be credited to your bank account.

PayPal :

The credit will be made to your PayPal account.
With PayPal, you can specify whether the amount is deposited into your PayPal account or transferred back to your bank account.

Instant transfer/bank transfer:

The credit will be made to your bank account. Please send us your bank details so that we can arrange the refund.

Direct debit :

The credit will be made automatically to the account used for the direct debit.

AmazonPay:

The credit will be made to your Amazon Pay account.

Yes, after each successfully completed order you will receive an order confirmation by email.

If you have not received an order confirmation, please first check your spam folder, otherwise please contact our customer service service@viktilabs.de.

As long as an order has not yet been shipped, it can be cancelled.
Please contact our customer service by email service@viktilabs.de.

No, unfortunately we cannot accept orders over the phone yet.
Please contact us via our contact form or by email service@viktilabs.de with us.
We will get back to you within 48 hours.

Easily return products to us within 60 days.

We are confident in our products and therefore offer you a 60-day money-back guarantee. That means no risk for you. If you have ordered a product from us and are dissatisfied after testing it for a few days, you have 60 days to return the product to us. We will refund your purchase costs after receiving the return.

To make use of the money-back guarantee, please note the following points:

• The money-back guarantee only works once per product
• The product must not be opened
  

Price: One-off 4.90 euros per order

How do I return an item? Contact us by email at service[at]viktilabs.de or use the contact form. Let us know your order number and which product you would like to return. Feedback about what you don't like about the product would be very helpful to us. We take our customer feedback seriously in order to continually improve our products. After we receive the return, we will refund the amount.*The right of cancellation is excluded from the money-back guarantee.

Please send returns to the following address:
SL Fulfillment GmbH
Ballrechten-Dottinger Strasse 2
79427 Eschbach

You can find everything about revocation and the appropriate form here.

A discount code can only be used once per customer.

The discount code can only be redeemed before completing the order process directly in the online shop (shopping cart) at the location described below. Unfortunately, a subsequent credit is not possible.

Only one discount code can be redeemed per order. A combination of multiple discount codes is not possible.

Put as many items as you like in your shopping cart. When you have finished shopping, go to the shopping cart overview using the "Checkout" or "My shopping cart" links. You will find the input field for the discount code on the shopping cart overview page below the "UPDATE SHOPPING CART" button.

Enter the discount code in the white field. Please note the correct spelling (e.g. capital letters, numbers, special characters).

Confirm your entry by clicking the "REDEEM NOW" button. A message about the redemption will be displayed and the discount amount will be credited to you immediately and shown again in the overview below. If you do not want to use the discount code for this order, you can remove it from the current order by clicking on "Cancel discount code".

Are you missing certain payment methods when purchasing our hemp seed oil? Unfortunately, it is not particularly easy for CBD/hemp seed oil retailers in many areas. For example, due to the terms and conditions of PayPal and Mastercard, we cannot cooperate with the service providers mentioned.

Therefore, we are constantly looking for new alternative payment options to give you the best shopping experience.

The following payment options are available for our order campaign (hemp seed oil): * Advance payment/bank transfer Immediately after receiving your order, you will receive an email with our bank details. For SEPA transfers via online banking, it usually takes 1 banking day until we receive your payment. For SEPA transfers via transfer form, it takes up to 2 banking days. If you need longer than 7 days to pay, please let us know by email and we will check it.

* Payment by invoice Immediately after receiving your order, you will receive an email with our bank details. We ask you to pay the invoice amount within the given period of 14 days. Your advantage: You receive the order before you have paid.

* Sofortüberweisung (Klarna) To pay with Sofortüberweisung, you will be redirected to the payment service provider klarna.de website via a secure connection (SSL) after completing the order. Please have your IBAN or account number, bank code, your online banking access data (login and password/PIN) and a valid TAN (TAN list/iTAN/mTAN/smartTAN) ready so that the payment can be completed.